COMMON INQUIRIES

 

WHAT ANIMALS DO YOU TREAT?

At EMCO we only treat horses, ponies, donkeys, mules, and other equids. We do not treat dogs, cats, cows, goats, pigs, or other farm animals.

DO YOU OFFER PAYMENT PLANS?

We accept all major credit cards and Care Credit. We do not offer any additional payment plans.

Hospital invoices are expected to be paid in full at the time of discharge.

WHAT IS THE AMBULATORY RADIUS?

In general, our ambulatory call radius extends as far north as Hwy 318 & 441, as far east as Hwy 200A(Old 301/old Jacksonville rd) & 35, as south as Hwy 484, and as west as Hwy 41. Please contact our office to verify your address is within our call radius, as there are some exceptions.

WHAT ARE HOSPITAL VISITING HOURS?

You are welcome to visit your horse throughout the day but we ask that you check in at the front office during the hours of 7:30 am - 5:30 pm. If you plan to visit outside of these hours, please call our office ahead of time to alert the staff of your arrival. Please select option 3 in the after hours directory to speak to the hospital staff and be aware that our gate does lock after hours. Please be aware the shift change, hospital rounds, and stall cleaning occurs between the hours of 7-9 am. 


Visitation for horses in the isolation unit is supervised and limited. Please speak with your doctor regarding these visits.  

WHO WILL WATCH MY HORSE IF THEY HAVE TO STAY OVERNIGHT?

EMCO is full staffed 24 hours a day. A veterinarian and veterinary nurses are always on site to provide continuous care and monitoring of our hospitalized patients.

WHAT TIME IS CONSIDERED "AFTER HOURS"?

Any requests made after 5 pm, before 8 am, or on a Saturday or Sunday are considered outside of regular business hours and subject to emergency fees.

DOES MY HORSE NEED A CURRENT COGGINS TO COME TO THE HOSPITAL?

While we encourage all horse owners have a Coggins test performed on their horse(s) annually, a current Coggins is NOT a requirement for your horse to be seen at our hospital.